The South African Social Security Agency (SASSA) has been urging customers to use alternative payment methods since May 11, 2022 due to the difficulties.
The agency said all post offices and regular payment points will not be served due to problems “outside of Sassa’s control”.
Customers are advised not to go to any post office branch to try to access the funds, according to a statement by stone.
Customers will receive PINs so they can withdraw money at retail stores or bank ATMs.
This also applies to the recipients of the R350 Covid-19 Social Relief of Distress.
Alternative payment methods
People can withdraw their money at these outlets:
• Choose and pay
People don’t necessarily have to withdraw all their money at once, they can withdraw whatever amount they need and their money will still be safe.
It is recommended to visit R350 scholarship recipients who have chosen to withdraw money at the post office www.srd.sassa.gov.za and go to the points of sale.
“When reporting to a merchant to access funds, customers must have their ID, mobile phone they registered at the time of grant application because the OTP number will be sent to this registered number.” read the statement.
Stone on challenges and solutions
In an interview with SABC on the agendaSassa Paseka spokesman Letsatsi said the challenges are caused by financial flow problems in post offices.
Allows recommended recipients not to panic due to payment changes.
“People who used to collect their money at the post office don’t necessarily need to panic to be able to go and shop at any of the retail outlets,” Letsatsi said.
He said this is also effective as grant recipients aren’t limited to raising their money on certain dates.
He said they are currently engaged with Sapo and all interested parties to resolve this issue.